Service Design Global Conference 2023 (2024)

Replay tickets available on the conference website.

Building on the experience of our first hybrid event last year, we are pleased to share that this year's Service Design Global Conference was a great success. The conference was held in Berlin at Radialsystem and also online on the Hopin platform. The conference gathered 490 in-person and more than 450 virtual attendees - we were joined by participants from more than 50 countries!

Visit the conference website to check what was our 2023 program about and if you missed the event, you can purchase a Replay ticket. Our conference delegates will have access to all the recordings on Hopin platform until end of September 2024.

The Service Design Global Conference 2023 was held during two days full off interactive learning, keynote presentations, and in-person and virtual networking. Our goal was to bring the best in our industry together to share service design knowledge and new cross-disciplinary methods and thinking.

The theme for this year’s Service Design Global Conference was Catalyst for Change. Our world is undergoing radical, disruptive changes at an accelerating speed. Innovation, digitalisation, and technological and environmental shifts are changing the way we live and work, transforming industry and reshaping consumer demands. Service transformation is at the heart of this change with impacts being felt through new and innovative service experiences that serve people, the planet, and the invigorated organisations that deliver them.

We have learnt that service design can be the ingredient that not only increases the rate of transformation, but also improves its quality and impact. To do this requires service designers to constantly challenge how we are innovating and leading through service design.

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To check the highlights of the Service Design Global Conference 2023, check below video: